Common questions
Quick answers about making, ordering and getting your frame.
Designing your frame
How do I personalise a frame?
Open any personalised frame and tap Add your photos. There are three simple steps: add your photos (they fill the frame automatically), type the names and date if the design has them, then pick your size and tap Add to Cart. To move or zoom a photo, drag it with your finger or mouse, or open “Adjust a photo”. We make the frame exactly as shown in your preview.
What kind of photos work best?
Use the original photo from your phone camera rather than one forwarded on WhatsApp or taken as a screenshot, which are heavily compressed. JPG, PNG and WebP files up to 25 MB are accepted. If a photo is too small for its spot, the editor shows a warning so you can zoom out or pick a sharper photo.
Can I change my photos after placing the order?
Yes, as long as your order hasn’t gone into production. Contact us with your order number as soon as possible and we’ll help. Once production starts, the design can’t be changed.
Are my photos private?
Yes. Uploaded photos are stored privately and used only to make your order. They are never shown on our website or used in marketing.
Sizes & pricing
Which frame size should I choose?
Our personalised frames come in A4 (9 × 12 inches) — our standard and most affordable size — and a larger 12 × 16 inches. Each product page lists the exact dimensions, colour and material for every size.
Do prices include tax?
Yes. Prices shown are inclusive of all taxes. Shipping, if any, is added at checkout before you pay.
Orders, payment & delivery
How much is shipping?
Shipping is free on every order.
How long does delivery take?
Each personalised frame is made after you confirm your design; the product page shows how many days that takes. After dispatch, delivery usually takes 3–7 business days depending on your location.
Which payment methods do you accept?
Cash on Delivery is available. All payment options available for your order are shown at checkout.
How can I track my order?
Sign in, open Your Account → Orders and select your order to see its latest status. Once your frame ships, the courier name and tracking number appear on that page.
Returns & replacements
What if my frame arrives damaged?
Tell us within 48 hours of delivery with photos of the frame and the outer box, and we’ll send a free replacement.
Can I return a personalised frame?
Personalised frames are made specially for you, so they can’t be returned for a change of mind. If there is a damage, a defect, or we made a mistake, we’ll replace it free of charge.
Still have a question? Contact us.